Last Modified: April 4, 2026
Returns and Refund Policy
If there is an issue with your order, we are here to help you review it and find the most appropriate solution.
Zenith Living Arts sells premium framed wall art prints and related products through this website. Our products may be produced, packed, and shipped by third-party production and fulfillment partners, including print-on-demand providers, acting on our behalf.
For legal and customer service purposes, Zenith Living Arts is your contractual counterparty for purchases made on this website. Third-party production, fulfillment, logistics, or shipping partners act only as operational service providers and do not replace Zenith Living Arts’ responsibilities to you under this policy and applicable law.
Please read this policy carefully before submitting a claim. By placing an order with Zenith Living Arts, you acknowledge that our framed wall art prints may be produced specifically for your order, shipping timelines are estimates, international customs processes may apply, and certain return limitations may exist for made-to-order or print-on-demand products, unless otherwise required by applicable law.
Refunds and Replacements
Any claims for misprinted, damaged, defective, or incorrect items must be submitted within 30 days after the product has been received.
To help us investigate and resolve your claim, please include your order number, the email used at checkout, the artwork name, and clear photographs of the item, packaging, and shipping label where available. Claims must be submitted within the timelines stated on this page; claims submitted after the applicable period may be rejected.
- For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
- Claims deemed to be an error on our part, or on the part of our production or fulfillment partner, may be covered at our expense and resolved with a replacement or refund where appropriate.
If you notice any issue with your framed wall art print or anything in the order that seems incorrect, please contact us at [email protected] and send clear photographs along with a brief explanation of the problem.
We will review the issue and notify you of the approval or rejection of a replacement or refund. If your claim is approved and a replacement is required, we will submit a new order for production and shipment as soon as reasonably possible, subject to production partner and carrier operations. If a refund is approved, a credit will be applied to your original payment method where possible. Processing times may vary depending on banking and payment providers.
Shipping and delivery timeframes are estimates only and are not guaranteed. Delays may occur due to circumstances outside our control, including production timelines, carrier delays, customs clearance, regulatory inspections, local restrictions, holidays, weather, force majeure events, supply constraints, or inaccurate delivery information provided by you.
For international orders, customs duties, import taxes, VAT, GST, brokerage fees, and other governmental charges may apply and are generally non-refundable, unless required by law. Delivery delays due to customs clearance or local regulatory inspections may occur and are outside our direct control.
Where applicable, refunds do not include shipping costs, customs duties, import taxes, VAT, GST, brokerage fees, or similar governmental charges, unless required by law or expressly stated otherwise. If a replacement is approved, it may be produced and shipped by a third-party fulfillment partner on our behalf.
Depending on the product, destination country, and fulfillment partner, we may provide a specific return address. Do not send returns without prior authorization, as they may not be received or processed correctly.
Replacement and Refund Exemptions
Zenith Living Arts will not usually grant a refund or replace a produced product in the following cases:
- Wrong Address – If you provide an address that is considered insufficient, incomplete, incorrect, or undeliverable by the courier, the shipment may be returned to the sender or to a third-party fulfillment facility. You may be responsible for reshipment costs once we have confirmed an updated address with you, where applicable.
- Unclaimed Shipments – Shipments that go unclaimed may be returned to the sender or to a third-party fulfillment facility. You may be responsible for the cost of reshipment where applicable.
- Buyer’s Remorse – Because many of our framed wall art prints are produced on demand, we do not usually refund orders due to buyer’s remorse, change of mind, incorrect size selection, incorrect frame selection, or preference-based decisions after the order has entered production.
- Color Expectations – Slight differences between on-screen colors and the final printed product may occur due to monitor settings, lighting, printing processes, materials, and frame finishes. These normal variations are not usually considered defects.
- Unauthorized Returns – Items returned without prior approval, sent to an incorrect address, returned outside the stated claim window, or returned in a condition that prevents inspection may not be eligible for refund or replacement.
- Customer-Caused Damage – Items damaged after delivery due to misuse, improper handling, incorrect installation, exposure to unsuitable environments, alteration, or accidental damage are not eligible for refund or replacement.
Made-to-Order and Print-on-Demand Products
Many Zenith Living Arts products are made to order. This means the framed wall art print may be produced specifically after your order is placed. For this reason, returns and refunds for change of mind, buyer’s remorse, or personal preference may be limited, unless required by applicable consumer protection law.
If a product arrives damaged, defective, misprinted, or materially different from what was ordered, please contact us within the claim period so we can review the issue and determine whether a replacement or refund is appropriate.
Damaged Products
If your framed wall art print arrives damaged, please contact us as soon as possible at [email protected]. Include clear photographs of the damaged item, the packaging, and the shipping label. This helps us verify the issue with the production or shipping partner and process the claim more efficiently.
Incorrect or Defective Products
If you receive an incorrect artwork, incorrect frame option, incorrect size, defective print, or visibly misprinted product, please contact us within 30 days of receiving the order. We may request photographs and order details before approving a replacement or refund.
Returns Address
Please do not return any item without contacting us first. Returns must be authorized in advance. If a return is required, we will provide the appropriate return instructions and address based on the product, destination, and fulfillment partner involved.
Refund Processing
If a refund is approved, it will be issued to the original payment method where possible. Refund processing times may vary depending on your bank, card issuer, payment provider, or checkout method. We are not responsible for delays caused by financial institutions or payment processors.
Your Statutory Rights
Nothing in this Returns and Refund Policy is intended to limit any statutory consumer rights that may apply under applicable law, including mandatory rights that cannot be waived in your jurisdiction.
Contact
If you have any questions about this policy, or if you need to submit a claim, please contact us at [email protected].